Always test the communication between WebTMA and the medTester unit before you transfer data. This assures that the medTester port is not in use by another device and the connection is solid.
The industry term for this test is 'ping,' and it means that a signal is sent from one device to another. If the connection is working, the receiving device sends a reply.
When you click Ping medTester from WebTMA, a dialog box appears in the upper right corner of the window and shows that the ping command is executing.
A successful ping is indicated by an audible beep from the medTester unit (if sound is enabled on the unit) and a dialog box on the PC that shows the version number of the medTester software.
If you use a Palm OS handheld device, the HotSync may use the same port as the medTester. If so, close the HotSync Manager using the Exit command before you attempt to communicate with the medTester unit.