Path: Organization > Repair Center > Records / WO Email Tab
Similar to the window found at Admin / E-mail Settings, the WO Email Tab is used to:
This Tab applies specifically to work orders for the selected Repair Center.
Each Subtab on the window displays templates to create responses for different types of actions.
The Suppress Email check box at the upper right of each Subtab gives you the option to prevent the template from being used to send e-mail responses defined by the given Subtab.
Use the fields on the Create Reply Subtab for custom replies when a work order has been generated. This notice does not apply when a work order is converted from a request. Acceptance responses for converted requests are created from the Request Log Email–Accepted to Work Order Subtab.
Use the Status Change Subtab to notify requestors about changes to the work requested, the Complete Reply for e-mail notices about job completion, etc.
Note that the Complete Reply Subtab has two Tabs: Accepted from Request and Other. Replies are used based on whether the original work order came from the Request Log window or another source.
The custom message on the Customer Survey Subtab is sent after a work order is completed. This message is sent based on the settings you have made on the Customer Survey Tab. This Customer Survey Subtab is the only email Subtab on this window that includes an expanded Formatting toolbar that allows you to enhance the appearance of the message to your customers. The formatting toolbar only on this Subtab includes options to change and modify fonts as well as justify text (left, center, right, full), change letter color, use a highlight color, copy, and paste.
You have the option to use some, all, or none of the Subtabs.