In addition to various labels, you can also change other controls using Admin > Text Management such as system messages. Most e-mail contents and e-mail subject lines are customized using the E-mail Settings window or from the Repair Center window. However, a few Approval Routing forms and controls apply to e-mail messages. A list of these forms is included in Forms with E-mail Text to help you locate them more easily.
Another type of control is the SystemMessage. These are generated by WebTMA when certain events occur. You will probably choose to leave the system messages as worded by WebTMA; however, they can be customized in the same way as e-mail messages.