Using Admin > Text Management, WebTMA includes a number of different e-mail responses for Approval Routing. These responses include the key words to inform recipients of the request, order number, actions, and other request-specific information.
For your convenience, here is a list of the key words used in e-mail. If you have a concern about the meaning of a key word, you can also study the default text of the message.
When you rewrite an e-mail response, always use the key words in your message to give users meaningful information. The following list defines the key words you can use within the {replace}keyword{/replace} symbols.
Key Words Used with Authorization |
|
KEY WORD |
DEFINITION |
# |
Work request number |
action |
Action taken by another authorizer |
RequestAction |
Action requested by requester |
RequestBuilding |
Building where requested work is to take place |
RequesterName |
Name of the requester |
RequesterPhone |
Phone number of the requester |
RequestFacility |
Facility where work is to take place |
RequestRoom |
Room where work is to take place |
TransactionType |
Authorization transaction |
url |
Link to Authorization module |
user |
A different authorizer |