WO Browse Action Menu

The Action Menu for the WO Browse / Identity Tab gives you the option to:

• Update Due Date
• Send Survey
• View a Legend

To update or send a survey, click to mark the check box at the beginning of any line items you want to affect.

The Update Due Date link opens a Batch Due Date popup where you can change the Due Date and time. When you click the Apply Selected button on the popup, WebTMA changes the Due Date and time on the work order for every line item you have checked.

The Send Survey link sends or resends a Customer Survey to checked line items if they meet the following criteria:

• The Repair Center for the work order has a customer survey established.
• The work order is Closed.
• An e-mail address is entered on the work order.
• The logged-in User has the User Preference Send Manual Survey checked.

If line items do not meet the criteria, WebTMA returns a message that one or more surveys could not be sent.

The Legend link opens the WO Browse Legend popup to show the various icons used on the window and their definitions.