The information for these variables is based on the original Request Log record. For example, the Rejection Reason is text that was entered on the request when it was rejected.
Key Words for Request STATUS CHANGED REPLY |
|
KEY WORD |
DEFINITION |
Action Requested |
Contents of Action Requested field on Request record |
Date |
Date request submitted |
Department Name |
Department shown on Request Log record |
Location Info (Code-Name) |
Location Code and Name separated by a hyphen |
Location Type |
From Request Log Location fields |
Requestor Email |
From Request Log |
Requestor Name |
From Request Log |
Requestor Phone |
From Request Log |
Service Request# |
Number assigned to the request |
Status |
Request status |
Key Words for Request REJECTED REPLY |
|
KEY WORD |
DEFINITION |
Action Requested |
Contents of Action Requested field on Request record |
Department Name |
Department shown on Request Log record |
Location Info (Code-Name) |
Location Code and Name separated by a hyphen |
Location Type |
From Request Log Location fields |
Reject Date |
Date request was denied |
Rejection Reason |
Explanation of rejection |
Requestor Email |
From Request Log |
Requestor Name |
From Request Log |
Requestor Phone |
From Request Log |
Service Request# |
Number assigned to the request |
Key Words for Request IGNORED REPLY |
|
KEY WORD |
DEFINITION |
Action Requested |
Contents of Action Requested field on Request record |
Additional Comments |
Entire contents of Additional Comments field |
Department Name |
Department shown on Request Log record |
Ignore Date |
Date request was denied |
Location Info (Code-Name) |
Location Code and Name separated by a hyphen |
Location Type |
From Request Log Location fields |
Requestor Email |
From Request Log |
Requestor Name |
From Request Log |
Requestor Phone |
From Request Log |
Service Request# |
Number assigned to the request |
Key Words for Request ACCEPTED TO WORK ORDER |
|
KEY WORD |
DEFINITION |
Accept Date |
Date request was accepted as a WO |
Action Requested |
Contents of Action Requested field on Request record |
Department Name |
From Request Log |
Location Info (Code-Name) |
Location Code and Name separated by a hyphen |
Location Type |
From Request Log |
Priority Description |
Available for automatic or manual email sent when a Request is converted to a Work Order |
Requestor Email |
From Request Log |
Requestor Name |
From Request Log |
Requestor Phone |
From Request Log |
Service Request# |
Number assigned to the request |
WO# |
Assigned Work Order number |
Key Words for Request ACCEPTED TO PROJECT |
|
KEY WORD |
DEFINITION |
Accepted Date |
Date request was accepted as a Project |
Action Requested |
Contents of Action Requested field on Request record |
Department Name |
Department shown on Request Log record |
Location Info (Code-Name) |
Location Code and Name separated by a hyphen |
Location Type |
From Request Log |
Project# |
Project number assigned to request |
Requestor Email |
From Request Log |
Requestor Name |
From Request Log |
Requestor Phone |
From Request Log |
Service Request# |
Number assigned to the request |