If the option Check Dupe Work has been selected for the user's repair center, WebTMA will search the database for work orders that have been issued recently:
The number of days WebTMA looks back is assigned in the user's repair center using the Dupe Check # Days field.
WebTMA starts the search for duplicates when you click the Save button on the Add Task window.
If duplicates are found, the Duplicate Work Orders window opens with a read-only list that includes the possible duplicate work order number, task type, task, request/completion dates, and request-related information (if available).