The Admin > Notification & Escalation module is used to monitor critical work orders and follow up with notices to supervisors and technicians. When the Require Acknowledgement check box is marked on this window, the technician who receives the escalated notice must click the Acknowledge link on the Work Order Action Menu to say that he or she has received the notice. This creates a trail of accountability.
On the Single Task Work Order window, Acknowledgement fields at the lower right show the date and initials of the person who clicked the Acknowledge link.
For multi-task work orders, a record of the acknowledgement is visible on the Work Order / Identity Tab. Scroll to the right to see other columns on the Task grid. A check in the Acknowledgement column indicates the technician has clicked the Action Menu Acknowledge link. The Acknowledged Date and Acknowledged By columns on the Task grid relate to the date the work order was acknowledged and by whom.